This is somewhat of an afterthought to my friend Sarah Joy Wong’s post (I realize I can’t just call her “Sarah”, and “Sarah Joy” sounds weird without the “Wong”……), found here: http://sajoy.wordpress.com/2008/07/20/broken-telephone/
To give you a good understanding of what happened, I have to give you an overview of the geography of my workplace.
As a receptionist, when I see a client walk through the front-door, there are basically three possible scenarios:
1) They are coming in for a group class, and so I would have to check them into their class
2) They are coming in for a private lesson, to which I do absolutely nothing
3) They are coming in for open floor practice, which means they would have to leave $4 at the front desk
And so, this Chinese couple came in a couple of nights ago. They had previously already made a bad impression on me, as they would always practice till very late (they do have a good work ethic, I suppose) which meant that I would always have to kick them out, so to speak. And they would speak to me in Mandarin, which is a language I am not very fluent in.
Anyways, so they came in the other night, and rushed right through into the ballroom without acknowledging me at all. And guess what my natural reaction was?
‘These guys are so cheap, they aren’t even gonna pay their $8 bucks!’
And just as I was about to chase after them to get them to pay up, I found out that they were actually there for a private lesson.
There’s my prejudice.
There’s my racist attitude towards the Chinese folks.
But here’s a life application question: several acquaintances have told me over time that I should simply pretend I don’t know Chinese when customers speak to me in the language, their reasoning being that if these customers know I spoke their language, they would take every opportunity to abuse their privileges and treat me harshly, because I would’ve now become a “comrade” to them.
While I know exactly what these acquaintances mean, isn’t it a mean thing to do though?
It’s almost as if they are telling me to put a handicap on these customers, by speaking in a foreign language that they are not very fluent in.
Plus, it’d be a big white lie to pretend that I don’t know Chinese. In fact, it’s beyond a white lie. It’s a real lie.
And if I am going to be providing legendary customer service, I better learn to deal with these difficult people regardless.
And lastly, I think I had my share of being treated poorly and handicapped when I visited Rome with my family a couple of summers ago. The fact that no one around you spoke a language you understood was very frightening, to say the least.
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